Contact information

Contact Information

Last Updated: June 2026

Welcome to KairovaStore

At KairovaStore, we believe that every crystal-inspired creation tells a story. Whether you are celebrating a birthday, anniversary, wedding, Mother's Day, Valentine's Day, or simply expressing appreciation to someone special, our mission is to provide elegant decorative gifts that create lasting memories.

We value every customer and are committed to delivering exceptional service before, during, and after your purchase.

If you have any questions regarding our products, orders, shipping, returns, or general inquiries, we are always happy to assist.

Business Information

Business Name:

KairovaStore

Business Address:

9415 Carré Duprat
Québec, QC G2B 3Y2
Canada

Customer Support Email:

support@KairovaStore.store

Customer Support Phone:

(800) 465-2232

Customer Service Hours

Our customer support team strives to respond promptly and professionally.

Support Hours:

Monday – Friday
9:00 AM – 6:00 PM

Saturday
10:00 AM – 4:00 PM

Sunday & Public Holidays
Limited Support Availability

Email inquiries may be submitted 24 hours a day, 7 days a week.

Messages received outside business hours will be answered as soon as possible during the next available support period.

Order Assistance

If you have questions regarding an existing order, please include the following information when contacting us:

• Full Name

• Order Number

• Email Address Used During Checkout

• Description of Your Inquiry

Providing this information allows us to assist you more efficiently and accurately.

Common order-related inquiries include:

• Order confirmation

• Order status updates

• Tracking information

• Shipping questions

• Delivery concerns

• Product availability

• Billing inquiries

• Return requests

• Refund status

• Exchange requests

Product Questions

We understand that purchasing decorative crystal gifts online often involves selecting meaningful items for important occasions.

If you have questions regarding:

• Product materials

• Product dimensions

• Product colors

• Product features

• Gift recommendations

• Home décor styling

• Product care

Our support team will gladly provide guidance to help you make the perfect selection.

Shipping Support

For shipping-related assistance, please contact us if you need help with:

• Tracking information

• Delivery updates

• Shipping estimates

• Address corrections

• Delayed shipments

• International shipping questions

• Missing packages

Our team will work closely with shipping partners to provide updates whenever possible.

Returns & Refunds Support

If you wish to initiate a return or discuss a refund request, please contact us before sending any item back.

Our support specialists can assist with:

• Return eligibility

• Return instructions

• Damaged products

• Incorrect items

• Replacement requests

• Refund status updates

We are committed to making the process as smooth and transparent as possible.

Wholesale & Business Inquiries

Businesses, event planners, retailers, and corporate buyers interested in larger quantity purchases may contact us directly.

Potential collaboration topics include:

• Corporate gifting

• Event decorations

• Wedding favors

• Retail opportunities

• Holiday gifting programs

• Business partnerships

All inquiries will be reviewed by the appropriate department.

Our Commitment to Customers

At KairovaStore, customer satisfaction is more than a policy—it is part of our philosophy.

Every product is selected with attention to beauty, craftsmanship, and sentimental value. We understand that many purchases represent heartfelt gifts intended for life's most meaningful celebrations.

Our goal is to ensure every interaction reflects the same elegance, care, and professionalism embodied by our products.

Whether you are shopping for a loved one, decorating your home, or commemorating a special milestone, we appreciate the opportunity to serve you.