Shipping Policy

Last Updated: June 2026

At KairovaStore, we understand that every order represents a meaningful gift, a cherished keepsake, or a special decorative piece intended to celebrate important moments. We are committed to delivering your crystal-inspired treasures safely, efficiently, and professionally.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

By placing an order with KairovaStore, you agree to the terms outlined below.

1. Shipping Coverage

KairovaStore proudly offers worldwide shipping.

We currently ship to customers across numerous countries and regions worldwide.

Our goal is to make elegant crystal gifts accessible regardless of location.

Shipping availability may occasionally be affected by:

• Government regulations

• Carrier restrictions

• Customs requirements

• Remote delivery zones

• Extraordinary global events

If shipping to a particular destination becomes unavailable, customers will be notified as soon as possible.

2. Free Worldwide Shipping

We proudly offer:

FREE WORLDWIDE SHIPPING ON ALL ORDERS

No minimum purchase amount is required.

There are no hidden shipping fees added during checkout for standard deliveries.

Our free shipping commitment reflects our dedication to providing a premium shopping experience for every customer.

3. Order Processing Time

Orders are generally processed within:

1–3 Business Days

Processing includes:

• Order verification

• Payment confirmation

• Product inspection

• Secure packaging

• Shipping preparation

Processing times may be slightly extended during:

• Holiday seasons

• Promotional events

• High-demand periods

• Inventory synchronization periods

Business days do not include weekends or public holidays.

4. Estimated Delivery Time

Standard delivery typically requires:

7–10 Business Days

Delivery estimates begin after the order has been processed and dispatched.

Actual delivery times may vary depending on:

• Destination country

• Customs procedures

• Local carrier performance

• Weather conditions

• Regional logistics factors

While we strive to meet estimated timelines, delivery dates cannot be guaranteed.

5. Shipping Confirmation

Once your order has been shipped, a shipping confirmation email will be sent to the email address associated with your order.

This email may include:

• Shipment confirmation

• Tracking information

• Carrier details

• Delivery updates

Customers are encouraged to monitor shipment progress using available tracking information.

6. Tracking Information

Most shipments include tracking services.

Tracking updates may take several business days to appear after shipment creation.

Depending on carrier operations, tracking information may update at various stages throughout transit.

Occasionally, tracking updates may experience delays even while the package continues moving through the delivery network.

7. Multiple Package Shipments

For logistical reasons, orders containing multiple products may occasionally be shipped separately.

In these situations:

• Products may arrive on different dates

• Multiple tracking numbers may be provided

• No additional shipping fees will apply

This process helps ensure faster and safer delivery.

8. Shipping Address Accuracy

Customers are responsible for providing accurate shipping information.

Please carefully review:

• Recipient name

• Street address

• Apartment or unit number

• Postal code

• City

• Country

• Contact information

KairovaStore is not responsible for delays or losses resulting from incorrect information submitted during checkout.

9. Address Changes

Address modifications may be possible before an order enters fulfillment.

Once processing or shipment begins, address changes may no longer be available.

Customers should contact us immediately if corrections are required.

10. Customs Duties and Taxes

Depending on local regulations, international shipments may be subject to:

• Import duties

• Customs fees

• Government taxes

• Clearance charges

These charges are determined by local authorities and remain the responsibility of the recipient when applicable.

KairovaStore has no control over customs assessments and cannot predict potential charges.

11. Customs Delays

International shipments may occasionally experience delays due to customs inspections.

Such delays are beyond our control and may impact delivery timelines.

We appreciate your patience should customs processing require additional time.

12. Lost Packages

If a package appears lost in transit, customers should contact us as soon as possible.

Our support team will investigate the situation with the shipping carrier.

A shipment may be considered lost after a reasonable investigation period and carrier review.

Depending on the circumstances, we may offer:

• Replacement shipment

• Store credit

• Refund

• Alternative resolution

Each case is reviewed individually.

13. Delayed Deliveries

Occasionally, deliveries may be delayed due to circumstances beyond our control.

Examples include:

• Severe weather

• Transportation disruptions

• Customs processing

• Carrier operational delays

• Public holidays

• Peak shipping seasons

These situations do not automatically qualify an order for cancellation or refund while the package remains in transit.

14. Undeliverable Packages

A package may be returned to us if:

• Address information is incomplete

• Recipient is unavailable

• Delivery attempts fail repeatedly

• Local carrier cannot complete delivery

If a package is returned, additional verification may be required before reshipment.

15. Refused Deliveries

Customers who refuse delivery without prior authorization may be responsible for expenses incurred during the return process where permitted by law.

Any refund eligibility will be reviewed after the package is received and inspected.

16. Damaged Shipments

Although every order is carefully packaged, damage may occasionally occur during transit.

If your package arrives damaged, please contact us within seven (7) days of delivery.

Provide:

• Order number

• Description of the damage

• Clear photographs of the product

• Photographs of packaging materials

We will review the situation promptly and provide an appropriate resolution.

17. Delivery Completion

Orders are considered successfully delivered when tracking information indicates delivery to the address provided during checkout.

Customers should ensure that delivery locations are secure and accessible.

KairovaStore is not responsible for theft or loss occurring after confirmed delivery.

18. Force Majeure

KairovaStore shall not be liable for shipping delays caused by circumstances beyond reasonable control, including:

• Natural disasters

• Extreme weather

• Government actions

• Labor disputes

• Border restrictions

• Transportation interruptions

• Public emergencies

• Carrier service disruptions

19. Customer Support

If you have any questions regarding shipping, delivery status, tracking information, or shipping policies, our customer support team is available to assist you.

KairovaStore

9415 Carré Duprat
Québec, QC G2B 3Y2
Canada

Email: support@KairovaStore.store

Phone: (800) 465-2232

We are honored to be part of your special moments and remain committed to delivering every crystal-inspired gift with care, elegance, and attention to detail.