Refund policy

Return & Refund Policy

Last Updated: June 2026

Welcome to KairovaStore.

At KairovaStore, we specialize in elegant crystal-inspired gifts, decorative keepsakes, and timeless home accents designed to celebrate life's most meaningful moments. We are committed to ensuring every customer enjoys a pleasant shopping experience and receives products that meet our quality expectations.

This Return & Refund Policy explains your rights and responsibilities regarding returns, refunds, replacements, exchanges, and order cancellations when purchasing products through KairovaStore.

By placing an order on our website, you acknowledge and agree to the terms outlined below.

1. Our Satisfaction Guarantee

Customer satisfaction is our highest priority.

We understand that purchasing decorative gifts and crystal-inspired products online requires trust. If for any reason you are not fully satisfied with your purchase, we offer a straightforward return and refund process designed to provide peace of mind.

We proudly offer:

• Free returns within 30 days of delivery

• Free refunds for eligible returned items

• Assistance for damaged, defective, or incorrect products

• Dedicated customer support throughout the process

2. Return Eligibility

Customers may request a return within thirty (30) calendar days from the date the order is marked as delivered.

To qualify for a return, the item must:

• Be returned within the approved return period

• Be in original condition

• Be free from intentional damage

• Include all original components, accessories, packaging, inserts, and documentation when possible

• Not be altered, modified, or customized after delivery

Returned items are inspected upon arrival before refunds are issued.

3. Free Return Policy

KairovaStore proudly provides free returns for eligible orders.

Customers who wish to return an item should contact our support team before sending any package.

Return requests must be submitted to:

support@KairovaStore.store

Our team will provide detailed return instructions and the appropriate return process.

Returns sent without prior authorization may experience delays in processing.

4. Damaged or Defective Products

We carefully inspect products before shipment. However, in rare situations, damage may occur during transportation.

If your order arrives:

• Broken

• Cracked

• Defective

• Missing parts

• Incorrectly shipped

Please contact us within seven (7) days of delivery.

To help us resolve the issue quickly, please provide:

• Order number

• Description of the issue

• Clear photographs of the product

• Photographs of the packaging if applicable

After review, we may provide:

• Full refund

• Replacement product

• Store credit

• Alternative resolution deemed appropriate

Customers will not be charged return fees for approved damaged or defective items.

5. Incorrect Orders

If you receive an item that differs from what was ordered, please notify us immediately.

Examples include:

• Incorrect color

• Incorrect style

• Incorrect quantity

• Wrong product

Once verified, we will work promptly to correct the issue.

6. Change of Mind Returns

We understand preferences can change.

Customers may request a return due to:

• Personal preference

• Gift recipient preference

• Ordering mistake

• No longer needing the item

Items returned under these circumstances must remain in acceptable resale condition.

7. Non-Returnable Items

Certain products may not be eligible for return when permitted by applicable law.

Examples may include:

• Personalized products

• Custom-made products

• Special-order items

• Items damaged through misuse

• Products altered after delivery

• Products returned beyond the return window

Any applicable exclusions will be clearly communicated before purchase.

8. Refund Process

After receiving and inspecting your return, we will notify you regarding the status of your refund.

Approved refunds are generally issued to the original payment method.

Refund processing times vary depending on:

• Financial institution

• Payment provider

• Credit card issuer

Most refunds appear within 5–10 business days after approval.

9. Partial Refund Situations

In certain circumstances, partial refunds may be issued.

Examples include:

• Significant signs of use

• Missing components

• Missing packaging

• Product condition not matching return requirements

Each case is reviewed individually.

10. Exchanges

Customers may request an exchange when available inventory permits.

Exchange requests commonly include:

• Alternative color

• Alternative style

• Replacement due to damage

If an exchange cannot be fulfilled, a refund or alternative resolution may be offered.

11. Order Cancellation Policy

Orders may be canceled before processing and shipment.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

Customers should contact support as soon as possible if cancellation is desired.

12. Refused Deliveries

Packages refused without authorization may be subject to inspection before refund eligibility is determined.

Shipping carrier fees and handling costs incurred due to refusal may affect refund amounts where permitted by law.

13. Fraud Prevention

To protect customers and maintain a secure shopping environment, KairovaStore reserves the right to investigate refund requests that appear unusual, abusive, or fraudulent.

We may request additional information to verify eligibility.